FAQ

Once you have selected an item, select your size and click on the 'Add To Cart' button.

No, you can check out as a guest, however creating an account will give you access to great benefits and discounts and keep you up to date on the latest trends.

If you have forgotten your password, follow the 'FORGOT PASSWORD' instructions on the SIGN IN page

We are an authorized distributor for all of the designers we feature, and guarantee that every item we sell is authentic. 

We have made every effort to display the colour and product as accurately as possible, however these may appear slightly different on various devices, depending on the screen as well as the various photography lights projected on the image.

All items are in stock unless marked  ‘SOLD OUT’ Some items have a delivery time of six to twelve weeks given the Covid-19 situation. Each product is marked with an estimated delivery time. 

We accept Visa, MasterCard, American Express and PayPal.

As we are an Australian business, we add 10% GST to all items. The same and more fees might apply on orders directly from the designer. We are happy to price match with 10% GST added. 

No, we will only ship to one address. If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address. 

Some orders require a signature, depending on the value. All orders come with a tracking email so you can stay up to date on delivery times. 

Standard shipping takes between seven to fourteen days. Pre-orders are as stated.

We are unfortunately unable to redirect orders once your items have been dispatched.

After you place your order, you will be sent an email confirming that it has been received, and your credit card will be debited. 

Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS. 

Our prices are inclusive of duties and taxes for Australian orders, and there are no nasty surprises upon receipt of your order. For orders outside of Australia, local taxes and duties may apply.

We ship all garments for a flat fee of $99. Jewellery is shipped at a flat fee of $14.

We will not accept returns or offer refunds for goods unless they are faulty.

If your goods are faulty when they are delivered you must take a photo within 24 hours and send it to us via email at info@karegar.com.au. If the goods are deemed faulty, then they must be posted to us at your expense and we shall either repair, replace or refund the goods.  If we repair or replace the goods, we will deliver the repaired or replaced goods to you at no additional cost to the delivery address you specified when you purchased the goods.

If we provide a refund we will pay it to the account you used to purchase the goods.

You can book a virtual appointment through our website to discuss your order. 

We can do both at no extra cost. Please view our measurement chart and follow the diagrams to send us your custom measurements. Feel free to contact us about any measurements that you are unsure about.